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Closing the Recruitment Gap for Busy MSPs

We help MSPs hire smarter and faster by delivering pre-screened, ready-to-interview candidates—saving you time and ensuring the perfect fit. All backed by a 12 month guarantee.

The recruitment gap is the crucial time between a vacancy opening and it being successfully filled.

The moment a role becomes vacant, the clock starts ticking—bringing with it the challenges and pressures that define the recruitment gap.
The longer the recruitment gap remains open, the more strain it places on your business.
It pulls hiring managers away from critical tasks, places additional strain on already overburdened staff, and risks harming valuable client relationships.
Save time and resources

Recruitment is way more painful than it needs to be for MSPs

Screening endless CVs that don’t match the role, wasting time on interviews with unsuitable candidates, and dealing with ghosting or no-shows. All the while, your vacancy continues to cost you time, money, and momentum.
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Wading through irrelevant CVs for candidates who don’t meet your requirements.
A CV only tells you what a candidate wants you to know, leaving room for misrepresentation and wasted time.

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Busy hiring managers are unable to move fast enough.
 Recruitment becomes an additional task on top of their day-to-day responsibilities, delaying progress and prolonging vacancies.

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Time wasted on poor-fit candidates.
Early interviews often reveal a lack of alignment, wasting valuable time and effort.

We go beyond outdated recruitment methods to give you a complete, data-driven evaluation of each candidate.

Our data-driven approach evaluates critical areas such as technical skills, cognitive ability, personality traits, and cultural fit. It's called Skills-Based Hiring.
Each candidate profile includes a recorded screening interview, allowing you to move beyond the CV and gain a real understanding of who they are as a person.
By combining transparent data with personal insights, we eliminate the need for time-consuming early interviews and allow you to move faster and smarter through the process.
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Skills-Based Hiring

Our skills based approach helps you see beyond the CV and significantly streamlines the hiring process. 97% of tech employers that adopt skills-based hiring practices reduce costly mis-hires and increase employee retention. 

 

How do we close the recruitment gap?

Acting as an extension of your team, we handle every step of the recruitment process, from sourcing and screening to onboarding, ensuring you enjoy a premium recruitment experience that's tailored to your unique needs.
You'll gain access to the best and brightest talent, backed by a team of dedicated professionals who are as committed to your success as you are.

Skills-Based Assessments

We create tailored skills-based assessments that reflect your company’s culture and the specific needs of each role. By honing in on the skills and qualities that matter most to you, we provide a clear, data-driven view of each candidate’s potential, so you can feel confident about bringing the right people onto your team.

Talent Attraction

We then actively engage both active and passive candidates (via a bespoke careers portal, job boards and social channels) who match the skills and experience needed for your roles, ensuring you reach a broader audience and attract the best talent.

Screening & Benchmarking

The most promising candidates are asked to complete the skills-based assessments to identify the top performers. Only those who excel are submitted for your consideration (complete with candidate video bios and test results), ensuring you spend your time reviewing only the most qualified individuals.

Interview Optimisation

Our skills-based assessments provide key insights that shape the interview process, highlighting the most impactful questions to ask each candidate. This focused approach ensures each interview is meaningful, highlighting the candidate's potential and suitability, and ultimately saves you time by making the process as efficient and effective as possible.

Candidate Verification

We manage all essential candidate vetting including—right to work, references, and identity checks—along with a seamless onboarding process. This ensures every candidate meets legal and professional standards and is fully prepared to hit the ground running. 

Who do we help?

We partner with MSPs that lack the time, tools, or expertise to manage recruitment effectively. Whether it’s finding the right technical talent or sorting through countless CVs, we understand how challenging and time-consuming the process can be. That’s why we step in—helping you attract, assess, and secure the right hires so you can focus on running your business and delivering great service to your clients.

MSP Leaders

Focused on service delivery and client satisfaction.

Finance Heads

Concerned with cost control and predictability.

Human Resources

Dedicated to attracting and retaining the best talent.

Accesspoint Technologies

"The Humnize team have a deep understanding of the MSP IT sector, which is crucial for us, and they excel in recognising the type of individuals who not only fit our company culture, but also meet the high expectations of our legal sector clients. Their tailored approach and genuine commitment to understanding our unique needs make them an invaluable partner."
Victor van der Poel, Managing Director

Esker

"We were encountering significant challenges in recruiting for a particular position that was leaving the hiring team feeling frustrated. Humnize helped us reshape our requirements and we soon found a new team member who is relishing her new role. Our partnership has introduced consistency and understanding that was missing when we worked with multiple agencies."
Samantha Carr, HR & Finance Manager

Claritas Solutions

"Working with Humnize as our recruitment partner gives us so much more than just a transactional relationship - it's a collaboration whereby they're as invested in our success as we are. It means we can deep-dive and identify our people and skills needs so they can connect us with individuals who resonate with our values and can drive our business forward."
Pat Genn, HR Manager

Learn how a tech firm founder transformed the way he recruits and how his business skyrocketed!

"Traditional hiring methods left too much to chance, shifting to skills-based hiring completely transformed how we grow our team. Now, I know we’re bringing in people who have the exact skills we need—no more guesswork. Every hire can hit the ground running and contribute straight away. For me, it’s not just about filling roles, it’s about building a team I can trust to drive the business forward."
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Watch the video

What working with us means for your MSP

Working with us means you gain a true recruitment partner with real-world MSP experience. We're dedicated to understanding your unique needs, culture, and goals. It’s not just about filling roles—it’s about finding candidates who fit your team and will make a long-term impact on your business.

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Confidence in Every Hire

We rigorously assess candidates, so you can be confident each one has the technical skills and cultural alignment needed to thrive.

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Save Time & Resources

We handle everything—from attracting candidates to skills testing and vetting—so you only spend time with the best-qualified candidates.

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Fast, Flexible Hiring

With an average fill time of six weeks, we work proactively to meet your hiring needs without sacrificing quality.

Low finance risk

Reduced Financial Risk

Our 12-month guarantee means you have peace of mind knowing that if a hire doesn’t work out, we’ll find a replacement at no extra cost.

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Financial Cost

According to the Centre for Economics and Business Research, each unfilled vacancy costs your business an average of £8,500 per month!

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Employee Morale

Overburdened team members picking up the slack for unfilled positions often experience stress and burnout, leading to decreased productivity and increased turnover.

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Loss of Clients

Every day a position remains unfilled, projects stall, SLAs are missed, and clients start to look elsewhere for a more reliable service provider.
We’re not driven by sales targets or commissions, so you can trust that we have your best interests at heart. Over 90% of the candidates we place stay in their roles for over 12 months. If they move beforehand, we find you a replacement free of charge.

We get it...you've been burned by agencies before!

The traditional "no hire, no fee" recruitment model is fundamentally flawed.
It prioritises speed over quality, leading agencies to scramble to submit candidates quickly, often without careful vetting or true alignment with your needs. It wastes your time, results in a poor candidate experience, and ultimately risks placing individuals who may not be the best fit for your business. 

We work very differently and deliver results you can trust.

 

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Upfront investment in a rigorous, skills-based hiring process.

Fast hire

The average time to fill a technical role is under 6 weeks.

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Over 90% of placements remain in post beyond 12 months.

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Every placement backed by our 12 month replacement guarantee.
For MSPs with more frequent hiring needs, our Partner+ service may be more suitable - it offers ongoing, dedicated recruitment support while helping you save an average of 33% on recruitment fees.

Ready to close the recruitment gap?

You're probably juggling a million things right now – from managing clients and projects to keeping up with the latest industry trends. The last thing you need is to add recruitment to your to do list!
 
Our 3-step approach is designed to take the pain out of hiring, so you can reclaim your time and focus on what truly matters – running your business, safe in the knowledge you’re building the best team possible.

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Strategy

We work quickly to understand your business culture, values, and hiring needs. We benchmark your role to ensure competitive market positioning and collaborate with you to refine job descriptions that focus on key 'must-haves' to ensure we're laser-focused. We also create a bespoke careers page to showcase your employer brand to draw in the best candidates.

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Screening

Our Screening phase maximises hiring clarity and efficiency. We craft tailored skills-based assessments, target the right talent through precision outreach, and rigorously vet top candidates. Through our assessment portal, you access only the best-ranked, thoroughly vetted candidates, ensuring a streamlined and impactful hiring process.

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Selection

The selection stage ensure you make confident hiring decisions and seamlessly onboard new hires. Using tailored interview insights, we help focus conversations on what truly matters, ensuring the best fit. All essential checks, including right-to-work and references, are meticulously handled, while our onboarding support gets new hires integrated and productive quickly.

So, when a member of your team drops a bombshell, you can rest easy in the knowledge that you're working with a recruitment partner that truly has your back. We're always ready to offer advice and support, so pop your details in the form below, and we'll be in touch ASAP!

 

How much does it cost?

For the first role, we work to a service fee which is set at 25% of the candidate's annual remuneration. This is competitive with traditional contingency fees but is structured to provide greater value and partnership. Our fee model splits the recruitment cost into structured payments aligned with key stages in the recruitment process, ensuring that we’re fully invested in finding you the right fit. 

 

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Project Kickoff and Role Discovery
30% of the total fee, paid upfront to kickstart the recruitment process.

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  • Offer Made & Accepted by Candidate 
  • 70% when a candidate accepts the offer, invoiced on their start date.

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  • Reduced Fee for all Future Roles
  • 20% for future roles as setup completed during our initial engagement.
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