Humnize | Risk-Free Recruitment for MSPs

Ever thought about the true cost of recruitment to your MSP?

MSPs are finding it more challenging to retain employees due to changing expectations around career development, and work-life balance, as well as a strong job market.

You're all too aware of the impact it can have when someone moves on and the pressures that come with finding a suitable replacement.

But every hour you dedicate to recruitment is an hour taken away from core business activities that drive growth and customer satisfaction. The costs go beyond simply posting a job ad or sifting through CVs.

It’s about the unseen drain on your resources and the hidden impact on your team.

You need MSP-ready candidates...but the last thing you need is to make a bad hire.

It's widely reported that mis-hires cost up to £30,000, including recruitment, training, and lost productivity.

The problem is that traditional recruitment methods fall short in predicting candidate fit and longevity because they rely heavily on surface-level information from CVs and interviews.

Interviews focus on self-presentation, creating internal stress that can cause capable candidates to under-perform.

Whilst CVs are notoriously poor at identifying the best candidates because they rely on self-reported achievements and job titles, which can be embellished or vague, offering little insight into actual skills, work ethic, or cultural fit.

We go beyond outdated recruitment methods to give you a complete, data-driven evaluation of each candidate.

Our skills-based reports break down critical areas such as technical skills, cognitive ability, personality traits and cultural fit, so you know exactly how each candidate performs and how they stack up against others.

Every report also includes a video profile, giving you a more personal insight into each candidate's communication style and presence before you even conduct an interview.

With transparent data and results you can trust, we give you the confidence to hire the right people for your team—every time.

How do we do it?

Acting as an extension of your team, we handle every step of the recruitment process, from sourcing and screening to onboarding, ensuring you enjoy a premium recruitment experience that's tailored to your unique needs.

You'll gain access to the best and brightest talent, backed by a team of dedicated professionals who are as committed to your success as you are.

Skills-Based Assessments

We create tailored skills-based assessments that reflect your company’s culture and the specific needs of each role. By honing in on the skills and qualities that matter most to you, we provide a clear, data-driven view of each candidate’s potential, so you can feel confident about bringing the right people onto your team.

Talent Attraction

We then actively engage both active and passive candidates (via a bespoke careers portal, job boards and social channels) who match the skills and experience needed for your roles, ensuring you reach a broader audience and attract the best talent.

Screening & Benchmarking

The most promising candidates are asked to complete the skills-based assessments to identify the top performers. Only those who excel are submitted for your consideration (complete with candidate video bios and test results), ensuring you spend your time reviewing only the most qualified individuals.

Interview Optimisation

Our skills-based assessments provide key insights that shape the interview process, highlighting the most impactful questions to ask each candidate. This focused approach ensures each interview is meaningful, highlighting the candidate's potential and suitability, and ultimately saves you time by making the process as efficient and effective as possible.

Candidate Verification

We manage all essential candidate vetting including—right to work, references, and identity checks—along with a seamless onboarding process. This ensures every candidate meets legal and professional standards and is fully prepared to hit the ground running.

Accesspoint Technologies

"The Humnize team have a deep understanding of the MSP IT sector, which is crucial for us, and they excel in recognising the type of individuals who not only fit our company culture, but also meet the high expectations of our legal sector clients. Their tailored approach and genuine commitment to understanding our unique needs make them an invaluable partner."

Victor van der Poel, Managing Director

Esker

"We were encountering significant challenges in recruiting for a particular position that was leaving the hiring team feeling frustrated. Humnize helped us reshape our requirements and we soon found a new team member who is relishing her new role. Our partnership has introduced consistency and understanding that was missing when we worked with multiple agencies

Samantha Carr, HR & Finance Manager

Claritas Solutions

"Working with Humnize as our recruitment partner gives us so much more than just a transactional relationship - it's a collaboration whereby they're as invested in our success as we are. It means we can deep-dive and identify our people and skills needs so they can connect us with individuals who resonate with our values and can drive our business forward."

Pat Genn, HR Manager

Learn how a tech firm founder transformed the way he recruits and how his business skyrocketed!

"Traditional hiring methods left too much to chance, shifting to skills-based hiring completely transformed how we grow our team. Now, I know we’re bringing in people who have the exact skills we need—no more guesswork. Every hire can hit the ground running and contribute straight away. For me, it’s not just about filling roles, it’s about building a team I can trust to drive the business forward."

Watch the video

We operate differently!

Our retained service allows us to invest heavily upfront in a rigorous, skills-based hiring process that’s tailored to your unique requirements.

With an average time to fill of under 6 weeks and over 90% of our placements remaining with their employers beyond 12 months, this approach has proven results.

Our retained fee model splits the recruitment cost into structured payments aligned with key stages in the recruitment process, ensuring that we’re fully invested in finding you the right fit. Here’s how it works:

Here's how it works...

We work to a service fee which is set at 25% of the candidate's annual remuneration. This is competitive with traditional contingency fees but is structured to provide greater value and partnership. This is then split as follows...

Helping MSPs hire faster & smarter to minimise service disruption

Our skills-based approach eliminates wasted time and guesswork, ensuring you find the perfect fit for every role, fast. All fully backed by our 12 month replacement guarantee!

Ever thought about the true cost of recruitment to your MSP?

MSPs are finding it more challenging to retain employees due to changing expectations around career development, and work-life balance, as well as a strong job market.

You're all too aware of the impact it can have when someone moves on and the pressures that come with finding a suitable replacement.

But every hour you dedicate to recruitment is an hour taken away from core business activities that drive growth and customer satisfaction. The costs go beyond simply posting a job ad or sifting through CVs.

It’s about the unseen drain on your resources and the hidden impact on your team.

Financial Cost

According to the Centre for Economics and Business Research, each unfilled vacancy costs your business an average of £8,500 per month!

Employee Morale

Overburdened team members picking up the slack for unfilled positions often experience stress and burnout, leading to decreased productivity and increased turnover.

Loss of Clients

Every day a position remains unfilled, projects stall, SLAs are missed, and clients start to look elsewhere for a more reliable service provider.

Traditional recruitment doesn't work for most MSPs

You need MSP-ready candidates...but the last thing you need is to make a bad hire.

It's widely reported that mis-hires cost up to £30,000, including recruitment, training, and lost productivity.

The problem is that traditional recruitment methods fall short in predicting candidate fit and longevity because they rely heavily on surface-level information from CVs and interviews.

Interviews focus on self-presentation, creating internal stress that can cause capable candidates to under-perform.

Whilst CVs are notoriously poor at identifying the best candidates because they rely on self-reported achievements and job titles, which can be embellished or vague, offering little insight into actual skills, work ethic, or cultural fit.

75% of employers catch candidates lying on CVs

A CV only tells you what a candidate wants you to know, leaving room for potential misrepresentation and costly mis-hires.

51% of employers struggle to verify CV accuracy

Candidates often list what they’ve done, but CVs don’t reveal how well they can perform and respond to real-world challenges in your business.

43% find it hard to rank candidates from CVs alone

Relying solely on CVs can lead to prioritising candidates with embellished credentials over those who are a great fit but have less polished resumes.

We go beyond outdated recruitment methods to give you a complete, data-driven evaluation of each candidate.

Our skills-based reports break down critical areas such as technical skills, cognitive ability, personality traits and cultural fit, so you know exactly how each candidate performs and how they stack up against others.

Every report also includes a video profile, giving you a more personal insight into each candidate's communication style and presence before you even conduct an interview.

With transparent data and results you can trust, we give you the confidence to hire the right people for your team—every time.

Skills-Based Hiring

Our skills based approach helps you see beyond the CV and significantly streamlines the hiring process. 88% of employers that adopt skills-based hiring practices reduce costly mis-hires and increase employee retention.

How do we do it?

Acting as an extension of your team, we handle every step of the recruitment process, from sourcing and screening to onboarding, ensuring you enjoy a premium recruitment experience that's tailored to your unique needs.

You'll gain access to the best and brightest talent, backed by a team of dedicated professionals who are as committed to your success as you are.

Skills-Based Assessments

Talent Attraction

We then actively engage both active and passive candidates (via a bespoke careers portal, job boards and social channels) who match the skills and experience needed for your roles, ensuring you reach a broader audience and attract the best talent.

Screening & Benchmarking

Interview Optimisation

Candidate Verification

We manage all essential candidate vetting including—right to work, references, and identity checks—along with a seamless onboarding process. This ensures every candidate meets legal and professional standards and is fully prepared to hit the ground running.

Who do we help?

MSP Leaders

Focused on service delivery and client satisfaction.

Finance Heads

Concerned with cost control and predictability.

Human Resources

Dedicated to attracting and retaining the best talent.

Accesspoint Technologies

Victor van der Poel, Managing Director

Esker

Samantha Carr, HR & Finance Manager

Claritas Solutions

Pat Genn, HR Manager

Learn how a tech firm founder transformed the way he recruits and how his business skyrocketed!

What working with us means

Confidence in Every Hire

We rigorously assess candidates, so you can be confident each one has the technical skills and cultural alignment needed to thrive.

Save Time & Resources

We handle everything—from attracting candidates to skills testing and vetting—so you only spend time with the best-qualified candidates.

Fast, Flexible Hiring

With an average fill time of six weeks, we work proactively to meet your hiring needs without sacrificing quality.

Reduced Financial Risk

Our 12-month guarantee means you have peace of mind knowing that if a hire doesn’t work out, we’ll find a replacement at no extra cost.

We’re not driven by sales targets or commissions, so you can trust that we have your best interests at heart. Over 90% of the candidates we place stay in their roles for over 12 months. If they move beforehand, we find you a replacement free of charge.

How much does it cost?

The traditional "no hire, no fee" recruitment model is fundamentally flawed.

We operate differently!

Our retained service allows us to invest heavily upfront in a rigorous, skills-based hiring process that’s tailored to your unique requirements.

With an average time to fill of under 6 weeks and over 90% of our placements remaining with their employers beyond 12 months, this approach has proven results.

Our retained fee model splits the recruitment cost into structured payments aligned with key stages in the recruitment process, ensuring that we’re fully invested in finding you the right fit. Here’s how it works:

Here's how it works...

We work to a service fee which is set at 25% of the candidate's annual remuneration. This is competitive with traditional contingency fees but is structured to provide greater value and partnership. This is then split as follows...

Project Kickoff and Role Discovery

30% of the total fee, paid upfront to kickstart the recruitment process.

First Qualified Candidates Submitted

30% of the fee, due upon presenting the first qualified candidates.

Offer Made & Accepted by Candidate

40% when a candidate accepts the offer, invoiced on their start date.

For MSPs with more frequent hiring needs, our Partner+ service may be more suitable - it offers ongoing, dedicated recruitment support while helping you save an average of 33% on recruitment fees.