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HR support for busy MSPs

Without a solid HR foundation, you may struggle to get the best from your team, leading to inconsistent service quality and increased churn, which ultimately affects client trust and business growth.

Not having qualified HR exposes your business to unnecessary risks.

Sometimes HR can feel like an afterthought for MSPs, especially when the focus is primarily on delivering technical solutions and maintaining client satisfaction.
However, a lack of effective HR practices can lead to challenges in employee engagement, performance, and retention—key factors that directly impact service delivery and client relationships.
When your people feel their contributions are acknowledged and appreciated, they are more likely to be motivated and committed to their work.
This commitment drives productivity and fosters a positive work environment.
Teamwork_Human resources

Staff churn

Without structured HR practices, MSPs are at risk of losing skilled employees, particularly in a competitive job market. High turnover disrupts service delivery, incurs recruitment costs and can damage client relationships due to inconsistent service.

Legal compliance

Compliance can be a complex landscape. With regulations like the GDPR, employment laws, and health and safety standards, it's essential to stay vigilant. Failing to comply with these can lead to serious consequences.

Company culture

HR plays a crucial role in building a strong company culture. For MSPs, a lack of cohesive culture can lead to misalignment across teams, unclear values, and poor collaboration, ultimately reducing client satisfaction.

Peace of mind with a free HR health check

Our HR Health Check is a comprehensive review of your HR function, designed to uncover potential areas for enhancement while confirming what's already working well. It examines everything from your HR documentation and policies, ensuring legal compliance and alignment with best practices, to your reward structures, employee relations, and training programs. 

 

A guide to the essential HR documentation your business needs.

Ensuring your business has the essential HR documentation in place and up to date is crucial for maintaining compliance and fostering a positive workplace environment.
We'll help you navigate the complexities of HR paperwork, from employee handbooks and contracts to performance reviews and compliance records and will work closely with you to develop, implement, and regularly update these documents.

Job descriptions

Good job descriptions are essential for effective HR as they provide clear expectations for both employees and managers, ensuring alignment between individual roles and organizational objectives. 

Employee handbooks

A comprehensive guide that provides employees with information about company policies, procedures, and the organizational culture. It's an essential tool for onboarding, setting clear expectations, and ensuring consistent communication on company standards and practices.

Performance reviews

Templates that guide the evaluation process, ensuring consistency in how employee performance is assessed. They provide a structure for feedback, recognizing achievements, identifying areas for growth, and setting goals for the future.

Training & development

Documents that outline the strategies and steps for employee learning and growth. They can be tailored for individual roles or departments and are essential for ensuring employees have the skills and knowledge needed to succeed.
 

Employee surveys

Tools for gauging employee satisfaction, engagement, and areas of concern. Properly designed surveys can provide invaluable insights into the company's strengths and areas needing improvement, directly influencing retention and performance strategies.
 

Onboarding checklists

Detailed lists that ensure a consistent and comprehensive onboarding experience for new hires. They cover everything from initial paperwork to introducing company culture, ensuring that new employees feel welcomed, informed, and set up for success from day one.
 

Diversity & inclusion

Documents that outline the company's commitment to creating a diverse and inclusive workplace. They provide guidelines on recruitment, training, and fostering an inclusive culture, ensuring every employee feels valued and respected.
 

Conflict resolution

Guidelines for addressing and resolving workplace conflicts. These procedures provide a clear process for employees and managers to follow, ensuring that issues are dealt with fairly and transparently.
 

Compensation & benefits

These guides detail the salary structures, bonus schemes, and benefits provided by the company. They ensure transparency and help in retaining and attracting talent by demonstrating the company's commitment to rewarding its employees.
 

Book your free HR health check.

If you're looking to transform your workplace culture and improve your HR practices, get in touch with us today. Our team is friendly, knowledgeable, and genuinely passionate about helping your business succeed. We're always ready to offer advice and support, so feel free to reach out.
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