Bridging the Recruitment Gap for MSPs

Recruitment can feel like an uphill battle, especially for Managed Service Providers (MSPs). With already stretched resources and fast-paced operations, the process of hiring often becomes a source of frustration. At the heart of this challenge lies the recruitment gap—the critical time between when a role opens and when it’s successfully filled.

For MSPs, this gap isn’t just an inconvenience—it’s a real business risk. The longer a vacancy remains open, the more it strains your team, disrupts operations, and impacts client satisfaction.

The Recruitment Gap: Why It Happens

For many MSPs, recruitment is not a primary function. Hiring managers, HR teams, and service delivery leads are focused on managing workloads, delivering services, and achieving KPIs—not reviewing CVs or coordinating interviews. Recruitment becomes an extra task bolted onto an already packed schedule, leading to delays and inefficiencies.

This gap is widened by common recruitment pain points:

• Irrelevant CVs: Easy-apply platforms flood inboxes with unsuitable applications, leaving hiring managers to sift through hundreds of CVs that don’t align with the role.
• Too Few Qualified Applicants: For niche or technical positions, finding the right candidate can take weeks—or even months—creating a bottleneck that slows operations.
• Ghosting and No-Shows: Candidates drop out unexpectedly, wasting valuable time and forcing the process to start over.
• Time-Consuming Early Stages: Manual CV reviews and initial interviews take significant time but often fail to assess a candidate’s true suitability.
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The result? Vacancies stay open longer, teams are overburdened, and your MSP’s ability to deliver exceptional service is compromised.

How We Close the Recruitment Gap

At Humnize, we understand the recruitment gap because we’ve seen the impact it has on MSPs. That’s why we’ve reimagined the process to make it faster, smarter, and less stressful.

Here’s how we do it:

1. Filtering Out the Noise: We handle the heavy lifting by sifting through CVs and pre-screening candidates. You only see those who are genuinely suited to the role, saving you hours of wasted effort.
2. Skills-Based Assessments: Our data-driven approach evaluates candidates on their technical abilities, cognitive skills, personality traits, and cultural fit. This ensures you get a complete picture of their potential before you even meet them.
3. Recorded Screening Interviews: Each candidate profile includes a recorded screening interview. This allows you to move beyond the CV and understand who they are as a person—how they communicate, approach challenges, and align with your team—without needing to schedule a first-round interview.
4. Speed and Confidence: By eliminating irrelevant CVs and providing comprehensive insights upfront, we streamline your hiring process, helping you make faster and more confident decisions.
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Why It Matters

Every hour a role stays unfilled costs your MSP in time, productivity, and revenue. The strain on your team grows, clients feel the impact, and the momentum of your business slows.

Closing the recruitment gap isn’t just about hiring faster—it’s about hiring smarter. By trusting us to manage the process, you reduce the burden on your team, improve candidate quality, and get back to focusing on what you do best: delivering outstanding services to your clients.

Ready to Close the Gap?

If you’re feeling the pain of the recruitment gap, we’re here to help. Let’s talk about how we can make hiring easier, faster, and more effective for your MSP.

Contact us today to learn more about how we can bridge the gap for you.