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Skills-Based Hiring: The Smarter Way to Recruit for MSPs

88% of employers that adopt skills-based hiring practices reduce costly mis-hires and increase employee retention.

Make the right hire, every time!

When you're hiring, you want to feel confident that your new team member will not only fit in but also stay with you for the long-term, so you can avoid the disruption and cost of repeated recruitment cycles.
But traditional recruitment processes often fall short when it comes to finding the right fit—especially in the fast-paced MSP environment.
CVs tell you what a candidate has done in the past, but they don’t reveal how well they can perform in the role you need them for today. That's where skills-based hiring comes in.
It's an approach that prioritises a candidate’s actual skills and abilities over traditional markers like CVs, degrees, or years of experience.
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Spend less time screening

Our skills-based approach filters out unqualified candidates early, so you only spend time interviewing top-tier talent. By the time a candidate reaches your team, you’ll know they have what it takes to succeed.

Make every interview count

Instead of generic conversations, skills-based tests help you dive into the areas that matter most. You can focus your interview on areas where the candidate’s test results show strengths or highlight potential gaps, ensuring you make the most of every interview.

Eliminate costly mis-hires

Mis-hires can cost your MSP up to £30,000, including recruitment fees, training, and lost productivity. With skills-based hiring, you minimise this risk by choosing candidates who are equipped for the demands of your role and culture.
 

Through our skills-based hiring approach, we focus on more than just filling a vacancy. We’re here to find you the right fit—someone who’ll grow with your team and support your business goals.

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How does it work?

We work closely with you to design skills-based assessments that are specifically tailored to your needs. We evaluate candidates based on their ability to handle real MSP-specific challenges, ensuring they have the right skills to keep your operations running smoothly. Our tests measure: 

Cognitive ability

Cognitive ability measures a candidate’s critical thinking, problem-solving skills, and decision-making under pressure. It evaluates how well they can process information, analyse complex problems, and think logically to arrive at sound decisions.
 

Situational judgement

Situational judgement assesses how candidates respond to real-world challenges by presenting them with scenarios they are likely to encounter on the job. These scenarios typically test their ability to make appropriate decisions and solve problems.

Technical capabilities

This test evaluates the candidate’s role-specific competencies that are essential for success in your team. Whether it's proficiency in programming languages, network management, or cybersecurity, these tests are tailored to the specific technical skills needed for the position.

Culture fit & add

This assessment evaluates whether a candidate shares your core values and can integrate smoothly, while also identifying how they can contribute something new to the dynamic, enhancing diversity and innovation within your company.

Attention to detail

For ensuring accuracy in system monitoring and technical processes, this test highlights a candidate's ability to notice small but significant details, reducing errors and downtime.

Communication skills

The Communication test assesses your candidates’ communication skills, ensuring they can understand others and express themselves clearly using professional etiquette. It evaluates written and verbal communication, as well as non-verbal cues and active listening.

Personality traits

A range of tests are available (DISC, Enneagram, Big 5 ocean, 16 Personality Types) to evaluate traits such as conscientiousness, openness, and agreeableness, providing insight into a candidate’s adaptability, teamwork, and resilience.

With access to 400+ tests, developed by 15 specialists with 12 PhDs between them, you can screen talent on exactly what matters. Making smarter, faster, more accurate decisions, the first time around.

 

Unlock the power of skills-based hiring with our comprehensive guide, designed to help you make smarter, data-driven recruitment decisions.

 Whether you're struggling with finding the right fit or dealing with high turnover, this guide breaks down how skills-based assessments can transform your hiring process and lead to stronger, more committed teams. 
Download it today and discover how to reduce financial risk, improve retention, and build a team that’s set up for long-term success!
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